Shipping policy
Shipping Policy
At Healthics, we work hard to process and ship orders as quickly and reliably as possible.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During periods of high demand, promotions, or holidays, processing times may take up to 5 business days.
Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Shipping & Delivery Timeframes
Once your order has been processed and shipped, delivery times may vary depending on the shipping method selected and the destination.
Estimated delivery time:
Standard Shipping: 2–3 business days after shipment
Please note that delivery estimates are not guaranteed and may be affected by factors outside of our control, including carrier delays, weather conditions, customs processing, incorrect shipping information, or peak shipping periods.
Shipping Notifications & Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear after shipment.
Shipping Delays
While we aim to meet estimated delivery timelines shown on our website and product pages, delays may occasionally occur.
Healthics is not responsible for delays caused by carriers, incorrect shipping information, weather, holidays, customs, or other circumstances beyond our control.
Subscription Orders
Subscription orders follow the same processing and shipping timelines as one-time purchases.
Customers may manage, pause, modify, or cancel subscriptions through their customer portal or by contacting our support team.
To avoid a recurring charge, subscription changes or cancellations must be made before the next scheduled billing date.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Healthics is not responsible for orders shipped to an incorrect address provided by the customer.
Orders returned due to incorrect or incomplete addresses may require additional processing time and additional shipping fees.
Lost, Stolen, or Marked Delivered Packages
Healthics is not responsible for packages that are lost, stolen, or marked as delivered by the carrier.
If your tracking information shows that your package was delivered but you have not received it, please check with household members, neighbors, your building management, mailbox area, or local carrier office.
We will do our best to assist, but final delivery responsibility lies with the shipping carrier.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include your order number and clear photos of the damaged product and packaging so our support team can review the issue.
Questions & Support
If you have questions about your shipment, please contact our customer support team:
Healthics
Email: support@healthics.shop