Refund policy
Refund Policy
30-Day Money-Back Guarantee
At Healthics, we stand behind the quality of our products and want you to shop with confidence. That is why we offer a 30-Day Money-Back Guarantee under the terms outlined below.
Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be met:
Refund requests must be submitted within 30 days of the confirmed delivery date.
Requests made after 30 days from delivery are not eligible and will not be approved.
Shipping and handling fees are non-refundable.
Product returns are not required and are not accepted.
Refund eligibility is strictly limited to the 30-day window from the confirmed delivery date.
Non-Eligible Refunds
The following are not eligible for refunds under any circumstances:
Refund requests submitted outside of the 30-day guarantee period.
Subscription renewals or recurring charges processed after the 30-day window.
Orders that have already been processed or fulfilled once the 30-day period has passed.
Requests made outside the stated policy terms.
No exceptions are made beyond the 30-Day Money-Back Guarantee.
Subscriptions
If your order includes a subscription, it is the customer’s responsibility to manage, modify, or cancel the subscription within the 30-day guarantee period.
Subscription renewals that occur after this window are not eligible for refunds.
Customers are responsible for managing, modifying, or canceling their subscription before renewal. Failure to cancel before a renewal charge does not constitute grounds for a refund.
Subscription Orders
Healthics offers products that may be purchased through a subscription plan, which automatically renews unless canceled.
If you sign up for a subscription, you will be charged through the payment method you provide every 30 days, or according to the delivery cadence selected at checkout.
By submitting your initial subscription order, you expressly agree that you accept the terms of the auto-renewal offer and understand the Subscription Policy.
Cancellation of Subscription
You may cancel your subscription at any time.
To avoid a recurring charge, you must cancel your subscription before your next scheduled billing date.
If you wish to cancel your subscription, you may do so through your customer account, subscription portal, or by contacting our support team at:
All cancellations apply to future billing periods. If an order has already been processed or fulfilled, it may not be eligible for cancellation or refund.
Billing Information for Subscriptions
You are responsible for providing current, complete, and accurate billing information.
You are responsible for promptly updating your billing account if your billing address, payment method, credit card number, or credit card expiration date changes.
You must promptly notify us if your payment method is canceled, expired, or no longer valid.
Changes to billing information can be made through the customer portal or by contacting our support team.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements, limitations, and subscription terms.
Contact Customer Support
If you have questions regarding refund eligibility, please contact our Customer Support team within the 30-day window so we can assist you accordingly.
Healthics
Email: support@healthics.shop